Terms of Services and Conditions of Use
100% Satisfaction Guarantee
Our Terms of Services
If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge. The maids must be allowed to come back into the home within the next 2 business days.
Our normal workdays are Monday– Friday, 8:00-5:00
We make every effort to be flexible and accommodate our client’s scheduling needs. Please let us know as soon as possible if you need to reschedule a cleaning appointment. Please understand that when you hire STARKMAIDS and reserve a cleaning slot, we secure the staffing to complete the work. We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. In order to attract and retain the best cleaners we must provide our staff with consistent hours. If you can provide us with 1-2 weeks advance notice of any scheduling changes, it gives STARKMAIDS an opportunity to find another cleaning project to fill your slot. Last minute notifications make it nearly impossible to fill your slot. Consequently, we may also turn down additional work believing our schedules are full.
Late Cancellation Fee
If you find it necessary to re-schedule your service, please provide a minimum of 48 hours notice. If you cancel on the day of service or if we arrive at your home and are turned away or unable to clean as scheduled, there will be a $50.00 fee to cover our travel and labor expenses.
Scheduling changes may result in the following:
Price Changes- your pricing is based upon the frequency of service.
Bi-Weekly customers who skip a cleaning, creating a four week interval between visits, will be charged the monthly rate on their next service.
Monthly clients (every 4 weeks) needing to reschedule or skip resulting in a gap of 5 – 8 weeks between services will be assessed an extra cleaning fee commensurate with the size and condition of their home.
Clients with a gap of more than 8 weeks since their last cleaning will be considered a start up service and billed by the maid-hour at a rate of $30 per maid-hour in order to bring the home back up to maintenance level.
A Different Maid Team
We may need to send a different team to clean your home for this off‐schedule visit, as your “regular” cleaning team may have a full schedule.
Additional Service Fees (For additional time needed to clean your home)
When hiring STARKMAIDS you are hiring us to properly maintain your home. Our fees are based on the actual time it takes to clean your home in 1/4 hour increments. There may be an occasion where our maids need more time to complete the specific cleaning program you purchased.
A few examples include:
The condition of your home is different than what you represented when we established your Estimate.
Excessive dirt/dust/stains resulting from remodeling/construction, post‐party cleanup, etc.
The number of occupants in your home has changed.
You have added a pet or additional pets to your family.
You have changed the flooring in your home from carpet to a hard surface floor or wood floors.
If a particular cleaning requires more than the allocated time to finish due to the situations above, we will bill you fairly for our time.
If additional time is repeatedly needed because of different requirements in your home, we would need to discuss a change in your regular fee for services.
Our employee’s safety is important. We require our employees to wear shoes at all times and refrain from climbing ladders higher than our two step stools. We do not clean bodily fluids, pet accidents, fleas or pests, etc. due to additional training and safety requirements.
Payment is expected at time of service. Please make checks payable to STARKMAIDS and leave on your kitchen counter for your maids to pick up.
We cannot provide an exact time of arrival but we can tell you in most cases within 2 hours of when you can expect the cleaners. Travel between jobs, weather conditions, unexpected cleaning needs at a prior location will affect our arrival time at your home.
We generally clean in teams of two. Each team is assigned a Team Captain. Occasionally on larger projects or if production requires we may send a team of three. From time to time we may send one team member. We make every effort to send the same team to your home and, in most cases, you will have at least one team member familiar with your home and particulars.
Please advise us if you have pets. We prefer pets be restricted to allow us to clean your home efficiently. For health reason, our staff will not handle any type of animal waste.
Direct Hiring of Our Maids/Cleaners
STARKMAIDS invests heavily in our training methods and background screening to find quality employees. By hiring STARKMAIDS you agree to NOT solicit nor hire anyone currently or formerly employed by us within a 2 year period following such employment. Hiring a current or former employee and/or accepting side propositions makes you liable for an employment referral fee of $3,000.00. By using our service, you agree to notify us of any attempts to solicit or accept business outside of STARKMAIDS. Exchanging contact info is also considered part of this breach unless prior permission has been authorized by STARKMAIDS. Keep in mind that hiring a maid independently as an employee can make the homeowner responsible for employer/employee withholding taxes.
Expedite Your Cleaning
We ask that you pick up clothing, toys, and other household items, so that we can thoroughly clean your home. Place fresh linens on any beds that you wish changed while we are there.
Please make sure you home is accessible to your cleaning crew. The most convenient and secure method is to provide STARKMAIDS with a house key or garage code. Keys and codes are retained in a secure file. If, upon arrival, we are unable to access your home as scheduled, there will be a $50.00 lock-out fee assessed to cover our labor and travel expenses.
Accidental breakage / damage
We treat your home with complete care and respect. Should damage or a breakage occur while we are cleaning, your Team Captain will leave a notice, inform the office, and complete a Breakage Report. STARKMAIDS will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed. Please advise STARKMAIDS if you have collectibles, irreplaceable items, or sensitive items such as plasma and LCD television screens, computers, other electronic devices, and associated wires or plugs.
We can clean the interior of windows which are within our reach using a stepladder. We can clean the exterior of tilt-in windows. We do not clean exterior of windows which require outside access. As a matter of routine, we remove hand prints and nose prints caused by children and pets on sliding glass doors and lower portions of windows. (Windows -$2.50 per single window)
Dishes & laundry
We do not normally do dishes or laundry. However, if you wish to pay for these additional services, than we would be happy to provide them.
Cleaners wear attire that designates them as an employee of STARKMAIDS. Cleaners are not permitted to allow anyone to enter your home while they are there. Team Members are required to wear shoes at all times.
Each cleaner acts in a professional and responsible manner. Confidentiality is maintained concerning our clients at all times. Honesty and integrity are upheld by each person. Any doubts about the professionalism of any cleaner at any time should be reported promptly to STARKMAIDS office at (855) 496-0500.
Cleaners do not expect tips. However, cleaners are permitted to accept tips should you choose to leave one as recognition for exceptional cleaning service.
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. Our office is closed on the following Holidays – New Years Day, Memorial day, Labor Day, Thanksgiving Day, and Christmas Day. Please Note: The STARKMAIDS work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those above.
We practice fair hiring, working and employment policies with all of our employees. StarkMaids is a proud owned registered as a Sole-Proprietor, an individual small business, NOT to be confused with An LLC (Limited Liability Company) or corporation; in the state of Massachusetts under the name of STARKMAIDS and have filed the appropriate paperwork with the US government. We file annual state and federal income tax returns, quarterly employment reports, and pay all taxes, including employee tax match and withholding, required by federal and state laws.
Annual Price Review
We review all of our prices annually and update them accordingly. You will receive notice of any adjustment to your pricing.
STARKMAIDS Cleaning Services requires 7 days to fix and resolve any and all issues and problems before relating negative feedback on any public website. This includes, but is not limited to, Google +, Citysearch, Yelp, etc.
Moving Heavy Furniture
Due to safety concerns, StarkMaids will not allow it’s cleaners to move / lift heavy items or furniture. If you would like us to clean behind large appliances (e.g. stove, fridge) or furniture (e.g. couch), please move them prior to our arrival.